Shipping policy

Shipping Policy

Delivery Locations

Currently, we ship exclusively within the United States.

Shipping Options

We offer two types of shipping for your convenience:

• Standard Shipping: Free of charge, with an estimated delivery time of approximately 7-8 business days.
• Express Shipping: Available at an additional cost of $25, with an estimated delivery time of 5 business days.

Order Processing

Our order processing time is typically 7 days from the date of order placement. Please note that processing times may vary during high-demand periods.

Tracking Your Order

Once your order has been shipped, we will send you a tracking code via email. You can use this code to check the status of your delivery at any time on our website here.

Shipping Costs

Shipping costs are as follows:

• Standard Shipping: FREE
• Express Shipping: $25

Lost or Damaged Items

In the unfortunate event that your order is lost or damaged in transit, please contact us immediately at hello@epilonger.com. We will work with you to resolve the issue promptly.

Returns

Your satisfaction is our top priority. If you are not entirely satisfied with your purchase, please see our Refund Policy for detailed instructions on how to make a return. Returns must be requested within 30 days of purchase and items should be in their original packaging unless received in a defective or damaged state.

For any additional questions regarding shipping, please contact our customer service team.